Quick answer
An empty playlist usually means the player didn't finish downloading the list, the login method doesn't support VOD, or categories are hidden in the player's settings. Reload the playlist and check hidden groups.
What you might see
- The app signs in but shows 0 channels
- Live TV loads but Movies/Series are empty
- Some country groups are missing
Likely causes
- Download interrupted by a slow connection
- M3U login used in a player that only shows Live TV from M3U
- Groups hidden in settings
- Device storage nearly full
Step-by-step fixes
- Reload the playlist. Use the player's update option, or delete and re-add the playlist.
- Prefer Xtream Codes login. Xtream logins load Live TV, Movies and Series separately and reliably in most players.
- Check hidden groups. In TiviMate: Settings → Playlists → Manage groups. In other players, look for Hide/Show categories.
- Free up storage. Clear other apps' caches if the device is low on space.
Check it worked
Confirm the number of channel groups shown matches what you expect.
Still not fixed?
If categories are still missing, tell support which ones and which player you use.